TechHand Pro Solutions
We don’t just fix problems — we prevent them, organize your operations, and give your team visibility into your systems through the same operations workspace we use. What each person sees—tickets, assets, deeper network tools—follows their role and your plan; see TNT for your team for how that differs from our full internal toolkit.
$99 / user / month
Reliable IT support with access to core tools.
Includes:
$139 / user / month
Most businesses choose this plan — everything you need to stay secure, backed up, and running smoothly.
Includes:
$189 / user / month
Full-service IT partnership with advanced automation, security, and insights.
Includes everything in Business Care, plus:
What is included in each per-user plan.
| Service | Essential | Business | Complete |
|---|---|---|---|
| System monitoring & maintenance | |||
| Proactive monitoring & alerting | — | ||
| Antivirus protection | |||
| Antivirus & advanced endpoint protection | — | ||
| Patch management & updates | |||
| Unlimited remote support | |||
| Priority remote support (faster queue / response) | — | ||
| After-hours support included | — | — | |
| Asset management (devices & tracking) | |||
| Ticketing / service management | |||
| Documentation, SOPs & knowledge base | |||
| Password management | |||
| Basic network scanning | |||
| Network scanning + vulnerability tracking | — | ||
| Full network monitoring & analysis | — | — | |
| Secure cloud backup (Acronis) | — | ||
| Email security protection | — | ||
| AI-assisted documentation & reporting | — | ||
| AI-powered insights & reporting | — | — | |
| Invoice & estimate tracking tools | — | ||
| Security awareness training | — | — | |
| Backup monitoring & recovery testing | — | — | |
| Quarterly IT strategy reviews (QBRs) | — | — | |
| Advanced automation tools | — | — |
Remote support tiers: Essential (business hours), Business and Complete (priority queue). After-hours is included on Complete. Complete Care includes Business Care features plus the Complete-only rows above.
Unlike a black-box MSP, TechHand connects your organization to the same TechHand Network Toolkit (TNT) data we use for tickets, assets, and documentation. Full TNT depth is for operators and designated org technicians; everyday staff usually see a simpler, role-limited experience on techhand.pro—explained end-to-end on TNT for your team.
On a typical managed IT plan you get:
No hidden fees. Modules and depth match what you buy—same platform, role-appropriate screens.
Just one system to:
Serving Buhl, Twin Falls, and surrounding areas.